Operations Associate
São Paulo, Brazil
Full Time
Entry Level
Operations Associate, Americas
- Location: Sao Paulo, Brazil (Please apply with an English CV)
Our Mission at System1 is to empower every marketer to create effective advertising, launch successful innovation and build brand equity. We enable this through 3 market-beating products – Test Your Ad, Test Your Idea and Test Your Brand – underpinned by world-class IP that offers the most predictive measure for what drives effectiveness.
We have created the world’s largest data platform for advertising, innovation, and brand effectiveness. This includes our database of over 70,000 ads and 50,000 ideas, tested in 90 countries, with more than 10 million people. This creative effectiveness platform enables our customers to benchmark their marketing versus competitors and their category. On top of that, our expert creative guidance helps clients to generate unique insight into what’s most effective for their brand and business. As a result, System1 works with hundreds of the world’s most famous consumer and business brands.
We’re an inclusive company with diverse teams across Europe, the USA, Latin America, and Asia Pacific, and are proud to have been named a Sunday Times “Best Place to Work”. We operate a “flexible first” working model so are always happy to talk flexible working arrangements including part time options.
Becoming part of our team
We’re a dynamic, fast-growing business (25% growth last year!) and we need top-tier talent to join us on that journey.We are looking for a talented and experienced person to join our global Operations team, supporting our Commercial and Research colleagues to deliver fantastic solutions to our customers.
What will you be doing?
- Supporting the commercial and research teams on customer projects to ensure seamless customer delivery
- Overseeing the efficient end to end process management of our global network of suppliers (project management teams, translation agencies, sample panels and monitoring teams) and hold them to established service levels
- Day-to-day project support and communication to internal teams, ensuring delivery of excellent customer service within agreed SLAs
- Responding to incoming queries in a ticketing system to help with questions on process, best practises and costs for client tests
- Identifying and resolve challenges and issues within the delivery operations process and keep instruction documents updated
- Support the operational smooth running of the company with some small but important admin functions
You need to be this type of person:
- Have a strong desire to help others and delight people with your customer service skills
- Comfortable and calm working in a fast-paced environment and dealing with changes as they arise.
- Confident communicating at all levels, both internally and externally and liaising with other operational teams on project progress.
- Happy working collaboratively as part of a team and building great working relationships across the company while being the first point of contact for colleagues on individual projects.
- Able to prioritize workload and be resourceful in finding answers
- Be positive and conscientious, with a flexible approach and display honesty and integrity in everything you do.
- Be eager to learn new skills, products, and processes and keen to build on existing experience.
- Able to define key issues and provide supporting detail to reach resolution.
- Have great analytical and problem-solving skills with the ability to troubleshoot detailed delivery issues
You need to have the following experience:
- Great communication skills in English (both written and verbal)
- Two or more years’ work experience
- Basic experience with Microsoft Office suite is essential and any ticketing systems (eg., Jira, Salesforce, ServiceNow, etc) is helpful
Other key things to note:
- This role will be working in English, regardless of the location of the customer or the supplier
- The working hours will be 7am - 4pm
- We are a hybrid-first business; you will not be expected to be in the office on a regular basis (though we do have an office in Sao Paolo if you want to)
- You will be expected to travel internationally (UK and/ or US) at least once a year, and to Sao Paolo at least twice a year
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